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Do You Know Your Car’s Rights?

June 19, 2019

Can I Choose Any Repairer?

You have the right to use any professional car repair garage of your choice that undertake to carry out the works to the manufacturer’s specifications.

You are free to choose who will carry out the work on your vehicle, regardless of whether it is branded by the manufacturer of your car or an independent professional garage that undertake to carry out the work to the manufacturer’s specification.

What About My Warranty?

Vehicle manufacturers may not make their warranties subject to you having your car serviced within their network, or on the exclusive use of their own branded spare parts.

Every professional garage whether franchise or Independent, is subject to the same statutory liability to you in the event of any negligent work or use of defective parts.

According to the EU Commission, Consumers have the right to use any professional garage that undertake to carry out the work to the manufacturer’s specifications for non warranty work, even during the warranty period.

Which Parts Can Be Used?

You may choose either “Original Spare Parts” or “Parts of matching quality” to ensure that your warranty is not affected

As a car owner you have freedom of choice about where you can get your car serviced. This is laid down as your right under EU Competition Law.

Our Commitment To You

  1. As an SIMI Member Garage we have committed to using only suitably qualified technicians who are trained to the required level of service your car to the manufacturer’s specifications
  2. We have also committed to use on “Original Spare Parts or “Parts of matching quality”
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